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Wholesale Return Policy
You must request an RMA number to return any e-liquid.
We accept exchanges on unopened bottles of e-liquid that expire before and beyond the “Best By” date
We will authorize up to 10% of your prior 6 months 120ml or smaller bottle purchases, no more than once every 6 months.
Credits accumulated from e-liquid may only be applied to purchasing our e-liquid.
Credit for these returns will be processed within 5-20 business days of VaperMate receiving the product. Time to process your credit is based largely on quantity and variety of products returned and often processed in less than 10 days.
You must request an RMA number within 14 days of the original purchase date.
Products must be returned in a "new" resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Products must be free from damage of any type, including, but not limited to: dents, scratches, cracks, abuse, defacement or indication of removed screws, fasteners, or seals.
Opened drip tips are exempt from our return policy and may not be returned or exchanged.
Any refunds or exchanges will be calculated using prices at your current price level and a credit issued to your account.
We warrant most items against DOA (dead on arrival) for a period of 14 days from the time of delivery. We recommend inspecting merchandise as it arrives for any noticeable defects. Contact VaperMate to make a warranty claim as soon as possible. Warranties honored outside of our 14 day policy are solely at our discretion.
A 10% restocking fee is applied on all items returned. The only exception is any VaperMate product bearing a VaperMate UPC code and must be returned in full, undamaged, and properly labeled packaging.
VaperMate reserves the right to allow only certain products to be purchased with credits accumulated from returns. We reserve the right to deny any specific items for return or exchange that may be considered questionable in origin and/or not purchased from VaperMate. Any abuse or violation of this policy may result in exemption in your participation of this policy.
Most orders received before 1:00PM will ship the same day. Orders received after 1:00 PM will most often ship the next business day. Orders are not processed or shipped on Saturday, Sunday or Holidays. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by VaperMate LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Requests to correct fulfillment mistakes made by VaperMate resulting in you receiving incorrect or missing items in your order will be accepted only if reported within 48 hours after delivery. We will keep track of missing item requests, and shipping will be paid for by VaperMate. If you order an item that is out of stock and the website does not reflect this, the rest of your order will be shipped and we will make every attempt to contact you.
If a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, VaperMate has the right to refuse or cancel any orders placed for the product listed at the incorrect price.